Terms and Conditions

End-user Licence Agreement

All rights reserved – ITSI and Associated Publishers

  1. Definitions

    In this Agreement, unless inconsistent with, or otherwise indicated by the context,

    1. “User” refers to the school, the educators as well as the students that will use the e-books on the ITSI Solution.
    2. Purchaser” refers to the school that has a contractual agreement with ITSI.
    3. ITSI” refers to ITSI (Pty) Ltd as well as the associated publishers with whom ITSI has signed an agreement to act as distributor/aggregator of their e-books.
  2. Use of E-books

    Please read this licence agreement carefully before using the e-books available on ITSI's Solution. The use of these e-books constitutes an agreement to the terms and conditions set forth in this Licence Agreement by the user. The work is protected under copyright by ITSI; to grant the user of the e-books a non-exclusive, non-transferable licence to download and use the e-books under the following terms and conditions:

    1. You may download an individual e-book bound to a single username. Each username will be required to purchase their own copy of the e-book.
    2. You may annotate the text contained in any e-book through the miEbooks application. This includes notes, summaries and highlights as well as pushed resources from the educators.
    3. You may not modify, alter, revise or otherwise change any e-books.
    4. You shall not create derivative works from or of any e-book as per the applicable copyright laws.
    5. You shall not use any robot, spider, data miner, crawler, scraper or other automated means to access or index the e-books or any portion thereof, including but not limited to any metadata associated with the e-books.
    6. You shall not bypass, modify, tamper, defeat or circumvent any of the security components, special rules or other applications that protect the e-books.
    7. You shall not move, copy, reproduce, network or otherwise transfer any e-book file to any computer or other device of any other person; provided, however, that you may transfer e-book files to your own computers or other devices to the extent permissible by the applicable file-reading program (which, as noted below, is the miEbooks application).
    8. You shall not share, lend, lease, rent, sell, licence, sublicence, transfer, network, reproduce, display, distribute, or otherwise make any of the e-books available to any other person.
  3. Licence

    The e-books available, including its content, images and associated resources on the ITSI Solution, are licenced to the user by ITSI, associated publishers and authors. The licences granted herein are limited to the Author's intellectual property rights and does not include any other patents or intellectual property rights. You own the media to which you have downloaded or copied the e-books, but the Publisher and Author retains all rights, title, and interest in and to the e-books, including all copyrights and ownership rights. The e-books and any copies that this licence authorises you to make, are subject to all the terms and conditions contained in this licence agreement.

    If you downloaded the e-books from a site or using a device that requires you to accept any other user agreement, you are bound by both this licence and any site- or device-specific agreement. In case of a conflict between this licence and any site-specific agreement, the more restrictive terms will apply. If your download site or device applies any form of Digital Rights Management to the e-books, you may not remove or disable that Digital Rights Management.

  4. Copyright

    The e-books are the property of the Publisher and is protected by the Copyright Act 98 of 1978 of the Republic of South Africa and worldwide by various copyright and intellectual property laws and treaties. You do not acquire ownership rights to any of the e-books through the use of this product. You agree to abide by any and all additional copyright notices, information, or restrictions associated with this product, including but not limited to Creative Commons and online licensing agreements. By accessing and/or using the e-books in any way, you acknowledge the validity and enforceability of the Publisher and Author's copyrights and agree that you will not in any way infringe, either directly or indirectly, the Publisher and the Author's copyrights in and to the e-books.

  5. Permitted Uses and Restrictions

    This licence allows you to download and use an e-book bound to a single username. Each new username will require a unique purchase of the e-book.

  6. Limited Permission to Reproduce the E-books

    No part of the e-books may be reproduced in any form, except that extracts of the text, tables, charts, maps, and images may be reproduced in papers or presentations of a personal nature (e.g. student papers, presentations given by you personally), provided that all of the following conditions are met (percentages are percentages of the content area as printed or displayed):

    1. The distribution of the report or presentation is limited to members of classes you personally attend or audiences you personally address.
    2. Extracts are used to support or illustrate your own writing or other content, and do not exceed twenty percent (20%) of the document, publication, or any web page in which they appear.
    3. Extracts do not misrepresent the meaning of the e-books from which they are extracted.
    4. Extracts do not exceed fifteen percent (15%) of the content of any section of e-books as listed in the Table of Contents.
    5. All content shall be referenced in terms of its origin, copyright owner, author and date of production.
  7. Software

    The e-books are provided in an encrypted electronic publishing format, namely MPUB/MPDF) and must be viewed with a special file-reading program, namely the miEbooks application. The miEbooks application is available on Android, Apple iOS and Windows platforms, as downloads from the Internet. Minimum device specifications and platform versions are applicable.

  8. Limited Warranty

    ITSI warrants only that the downloaded file will be readable on the platform(s) stated on the download site, using the miEbooks application current at the time of download. It is not warranted that all recommended software packages will support all features of the e-books, and is known that reader software for some platforms intentionally do not support some navigational features.

    ITSI does not guarantee that the information in this publication is error-free, or warrants that it will meet the user’s requirements or that the operation of the publication will be uninterrupted or error-free. This publication is provided "as is" without warranty of any kind, either expressed or implied or statutory, including, without limitation, implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the results and performance of this publication is assumed by the user.

  9. Limitation of Liability

    In no event will ITSI be liable for any damages, including, without limitation, incidental and consequential damages and damages for lost data or profits arising out of the use or inability to use the publication. The entire liability of ITSI shall be limited to the amount actually paid by the user for the e-book or e-book licence agreement.

  10. Controlling Law and Severability

    This licence shall be governed by the laws of the Republic of South Africa. If, for any reason, a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of this licence shall continue in full force and effect.

  11. Refunds

    For Direct Purchases, non-defective e-books are purchased by the user on a non-refundable basis. If there is a defect in the e-book file that prevents the user from reading the e-book as intended, ITSI will first attempt to replace the defective e-book with one in proper working order. In the event that ITSI cannot replace the defective e-book in a reasonable timeframe, ITSI may issue a refund. ITSI reserves the right to modify or withdraw at any time any e-book from access by the user at the request of the associated publishers or for any other reason.

  12. Other terms incorporated

    The following additional ITSI terms, policies and agreements are expressly incorporated herein and form a binding agreement as if produced fully herein:

    1. ITSI Terms and Conditions
    2. ITSI Privacy Policy
    3. ITSI Solution Agreement

miEbooks – Privacy Policy

Below we describe how ITSI (Pty) Ltd. (“ITSI”) and its subsidiaries collect, use and handle your information when you use the miEbooks application, the ITSI Educator Console, the ITSI Admin Portal or the ITSI Store ("Services").


What do we collect and why do we collect it?

We collect and use the following information to provide, improve and protect our Services:

Account: We collect, information like your name, surname, and account activity, and associate this with your account via your username.

Services: ITSI aims to provide you with an effortless and enhanced teaching and learning experience. To make that possible, we store, process, and transmit data such as files, annotation, actions and information related to it. This related information is typically data such as your user account information that makes it easier provide a personalised learning experience.

Usage: We collect information related to how you use the Services, including actions you take in your miEbooks app (like paging through e-books, opening resources and making annotations). This helps us provide analytics and insights to improve the service we offer to you.


How do we share the collected data?

We may share information as discussed below, but we will not sell it to advertisers or other third parties.

Law & Order: We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of ITSI or our users; or (d) protect ITSI's property rights.

ITSI adheres to the following principles when responding to government data requests for our users data:

  • User Protection,
  • Transparency,
  • Fight blanket requests.

ITSI staff: Limited ITSI staff may have the ability to access and control your ITSI account. This type of access is typically granted when a problem occurred on your account and ITSI needs to investigate. 

Other users: Our Services display information like username, app version and platform to other ITSI users in your institution.

No personal data will be shared with any other third party without your permission.


How does ITSI protect your data?

Security: We are continuously working on features to keep your information and data safe. This includes but is not limited to vulnerability tests, file encryption, password and key rotation.

Retention: We'll retain information you store on our Services for as long as we need it to provide you a Service. If you delete your account, we'll also archive this information in a safe location for a 12-month period where after it will be deleted. In the event that you want to use our services again within the 12-month period, we can retrieve your information and you can seamlessly continue the use of our Service.


Where does ITSI store your data?

To provide you with the Service, we store, process and transmit data globally - including locations outside your territory of use. Information may also be stored locally on the devices you use to make use of the Service.



Any questions, concerns or comments can be directed to helpdesk@it.si.

This policy may be revised from time to time. The latest version is available at https://www.it.si/miebooks-privacy.